Cancellation Policy

  • This policy is effective from 1st July 2013
 
This policy covers all fees payable for training services provided within Safety Training Professionals (STP) scope of registration.
 

PURPOSE:

To provide for appropriate handling of clients’ payments and to facilitate refunds in the case of cancellation by either party. The refunds process will allow clients the option to disengage from training in a manner in which a negative impact may be negated or reduced, depending upon notification time frame.

 

PROCEDURE:

 The following reflects STP’s cancellation process:

  1. Individuals booking courses are required to have payment received in full prior to course commencement to secure their position on their nominated course. If full payment is not received prior to course commencement the client will not commence the course.
  2. Employers booking participants on courses are required to issue a Company Purchase Order to secure their positions. Payment Terms are strictly 30 days from date of invoice.
  3. Non-attendance will incur full course cost.
  4. Cancellation of a course within 3-7 working days of a booked and confirmed booking will attract a 25% cancellation fee.
  5. Cancellation of a course within 3 working days of a booked and confirmed booking will attract a 50% cancellation fee.
  6. If clients wish to transfer to another course, then greater than 3 days notice is to be given.
  7. If courses are cancelled on the day, or within 24 hours, or participants do not show on the day, the full course fee still applies. (100%)
  8. If a client commences a course, but does not complete the course, the full course fee is still payable. Where circumstances warrant, an agreement may be made with the Managing Director of STP for a reduced fee to be paid.
  9. If confirmed courses are cancelled or rescheduled any additional financial loss incurred to STP for air travel and accommodation will be recovered and charged to the client.
  10. If a course is cancelled by STP any monies paid to STP will be refunded.

 

GENERAL RULES

  1. The refund process reflects the commitment by STP to hold places as booked by clients and the amount of administrative resources consumed at the various stages.
  2. Refunds must be requested in writing using the “Refunds Request Form” and submitted to the Managing Director of STP.
  3. The Managing Director of Safety Training Professionals will process refund requests within 1 week from the day of receipt.
  4. To allow prompt settlement of refund requests, all advanced payments will be held in a nominated bank account by STP until the course start date.
  5. All requests for refund will be processed on an individual basis, taking into account impact on follow on units /modules if applicable.
  6. The term “commencement” in this policy refers to the first day of the first program attended by the client.
  7. Issues with regard to payment are to be handled at the first available opportunity and directed to the Managing Director of STP. All refunds are to be logged in the Refunds Register.

 

Details concerning the scope of STP’s Cancellation Policy are to be clearly disseminated to prospective clients prior to contractual arrangements being made, this dissemination is in the form of the Client Handbook (hard or electronic copy).